We'd Love
to Hear From You
Questions about your order, delivery, or products? Our team is ready to help — usually within a few hours.
Get in Touch
Multiple Ways to Reach Us
Choose the channel that works best for you. We're available across all platforms.
Store Address
123 Market Street, Chhoti Sadri
Pratapgarh, Rajasthan – 312205
Hours: Mon–Sat, 8am – 9pm
Sunday, 9am – 6pm
Phone Support
Customer Support:
+91 92569 28950
Delivery Helpline:
+91 90000 00001
Email Support
General Inquiries:
info@gemnira.com
Customer Care:
basketry110@gmail.com
Live Chat
Available on our website
and WhatsApp
Mon–Fri: 9am – 7pm
Weekends: 10am – 5pm
Send a Message
Tell Us How We Can Help
Fill in the form and we'll get back to you within a few hours. For urgent matters, please call or WhatsApp us directly.
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Typical reply time under 3 hours during business days
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No bots. Every message is read by a real team member.
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Your privacy is protected. We never share your information.
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Order issues resolved with priority handling
Message Sent!
Thank you for reaching out. We'll get back to you within a few hours.
Find Us
Our Location
Visit us in Chhoti Sadri, Rajasthan. Free parking available for customers.
Our Locations
Where to Find Us
Chhoti Sadri Market
Distribution Center
Express Delivery Center
How We Help
Our Support Covers Everything
Fast Response
Most queries resolved within 3 hours on business days
Delivery Assistance
Live delivery tracking and rescheduling support
Product Inquiries
Ask about freshness, sourcing, and availability of any item
Order Tracking
Real-time updates on where your order is at all times
Refund Support
Hassle-free returns and refunds processed within 48 hours
Technical Support
Help with the website, app, payments, and your account
FAQ
Common Questions
Can't find what you're looking for? Contact us directly — our team is happy to help.
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Standard delivery is 2–4 hours within Chhoti Sadri town. For locations beyond 15km, expect next-day delivery. Express delivery is available for an additional charge and typically arrives within 90 minutes.
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We accept UPI (PhonePe, GPay, Paytm), all major debit/credit cards, net banking, and cash on delivery. Wallets including Amazon Pay and Mobikwik are also supported.
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Once your order is dispatched, you'll receive an SMS with a live tracking link. You can also log in to your account and view real-time status under "My Orders." For urgent tracking, WhatsApp us with your order ID.
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Yes. Fresh produce and perishables can be returned within 24 hours if they don't meet quality standards. Packaged goods can be returned within 7 days unopened. Full refunds are processed within 48 hours of approval.
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Yes! Orders placed before 4pm Monday to Saturday are eligible for same-day delivery within Chhoti Sadri. A minimum order value of ₹299 applies for same-day delivery.
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You can reach us via WhatsApp at +91 92569 28950, by email at basketry110@gmail.com, through the contact form on this page, or by calling during business hours. We're also available on live chat on the website from 9am to 7pm weekdays.
Let's Talk
Need Help With
Your Grocery Order?
Our team is real people who care about getting it right. Reach out and we'll take it from there.
Customer Stories
What Our Customers Say
"Ordered at 11am and the groceries arrived by 1:30pm — perfectly packed. The vegetables were fresher than anything from the local market. The team responded to my query in under an hour!"
"Had an issue with a damaged item. Messaged on WhatsApp and within 20 minutes they had arranged a replacement. That's the kind of service that keeps me coming back every week."
"Great variety and good pricing on organic products. The contact form was easy to use and I got a thoughtful reply the same day. Wish the app was a bit faster but overall outstanding service."
